WARRANTY STATEMENT

Magnum filters cartridges are guaranteed against defects resulting from faulty workmanship or materials for one year from date of purchase.

 

This Limited Warranty is void if:

● The filter cartridge has been subjected to alteration, neglect, misuse or abuse of the filter cartridge or filter housing, including spas and pools that are plumbed incorrectly.

● The failure is caused by accident, acts of God or other causes beyond    the control of the manufacturer.

● Damage due to water freezing inside filter housing.

● Freight damage caused by the common carrier, other than freight carried out by Magnum Filters Limited.

● Failure to maintain proper water chemistry and chemical balance.

● The use of abrasive or improper cleaning solutions or cleaning methods.

● The filter cartridge is used with in-floor pool cleaning systems.

● The filter cartridge is used to filter flocculants.

Also:

● Externally threaded spa filter cartridges are not covered under warranty, due to wear and tear of threading the cartridge in and out over time and also damage caused by over and under tightening.

 

Although we state that filters cartridges should last 1-2 years, the life of a filter cartridge is determined by the types and quantity of particles in the water. Water quality needs to be addressed if premature blockages occur (less than 1 year).

The liabilities of Magnum Filters are limited solely and exclusively to the replacement of the cartridge and freight to the original recipient and do not include any labour, installation, losses, expenses and liability for incidental, consequential damages of any kind.

All cartridges under warranty claims must either be returned to Wholesale Pool and Spa Supplies for inspection, or photos emailed to us with a detailed description.