Returns Policy

Please contact us if you wish to return any unused items within 14 days of delivery.

Email Us (this link will open a new email message in your default email program)

We will then supply you with a RMA# (Return Merchandise Authority)

  • you need this to complete your Australia Post Form on the Australia Post Portal (link below)

Freight charges on returned goods are at the customers cost unless the return is a result of our error (you received an incorrect or defective item, etc.).

This will be refunded once the item is received into our warehouse, please allow a couple of days for processing once we have the returned item.

O-RINGS  -  Our most common request for return is for an oring where the oring is in a packed a bag and is looped to look like there are 2 smaller orings instead of 1 larger one, please double check this as it is often believed to be incorrect. 

Australia Post Returns Portal 


We have been in business over 20 years selling pool spare parts and equipment, and online for 11 years, we will always try to sort out any problems that may have occured so PLEASE just email us, we may take a day or two to respond but we will.