Returns Policy

Please contact us if you wish to return any unused items within 14 days of delivery.

Email Us

Freight charges on returned goods are at the customers cost unless the return is a result of our error (you received an incorrect or defective item, etc.).

This will be refunded once the item is received into our warehouse, please allow a couple of days for processing once we have the returned item.


Our most common request for return is for an oring where the oring is in a packed a bag and is looped to look like there are 2 orings instead of 1, please double check this as it is often believed to be incorrect. 


We have been in business nearly 19 years selling pool spare parts and equipment, and online for 10 years, we will always try to sort out any problems that may have occured so please just email us.